help
signing up as a user
You can just sign up as a user and start using all the features in the app. Sign up process is quick and easy, only need a few personal information and method of payment. After the first time you can always log in and change your account information such as method of payments, or address, contact information. Payments happens through your credit card connected to a Stripe, which is a service similar to PayPal.
becoming a driver
If you plan to become a driver for SPARK and provide S-delivery or S-ride services these are the steps you need to take.
1- Create an account at SPARKapps.ca
2- Upload the following documents
- Driver's licence G or G2
- Over 21 years old
- Driving Record
- Vehicle Insurance under your name or name must be legible on the pink slip
- Vehicle Registration under your name or name must be legible
- Canadian passport, PR card, or work permit
- Background Check
3- Wait for our approval it may take up to 4 weeks
After you are approved you can start setting up your account, registering your vehicles for ride, delivery, or both. You need to set up your method of payment too. Then you can start receiving notifications about ride or delivery requests, and if they work for you accept the request and provide the requestedservice. After 48 hours the service you provided was complete if there is no complaint you get paid.
ordering food
You can find your local restaurants within a reasonable distance, through the app, during their work hours and order your favorite meal and receive it at your door. For that follow the following steps 1- from the app main page choose S-food, then locate your current location by providing the address, 2- you'll go through the available restaurants in your area, the ones already registered with SPARK, and choose the one you like based on their cuisine, menu, and compatibility with your diet, 3- choose the food items you like to order,set the numbers, and add them to your basket, 4- press the purchase and if all in your basket looks good, then press proceed and go for check out 5- wait for your food you can also track your food delivery.
purchase
You can find your local shops within a reasonable distance, through the app, during their work hours and shop online and receive it at your door. For that follow the following steps 1- from the app main page choose S-purchase, then locate your current location by providing the address, 2- you'll go through the available shops in your area, the ones already registered with SPARK, and choose the one you like based on your need, their available product, and compatibility with your budget, 3- choose the products you need, set the numbers, and add them to your basket, 4- press the purchase and if all in your basket looks good, then press proceed and go for check out 5- wait for your shopping to arrive, you can also track your delivery.
delivery
This service if for when you want to send an item to someone else, or receive an item from some other place. For example if you have gifts to send to a friend, if a friend left and item while vising you and now they need what they left, if you want to receive your packages from your local post office and you are so busy you rather give authorization to someone else to get the parcels for you, or you want to use this section as a currier service for some urgent jobs, and so on. For that follow the following steps 1- from the app main page choose S-delivery, then locate the parcel location by providing the pick up location address, 2- enter the drop off location or destination 3- fill up the form with your name and phone number or choose the option if this something you are doing on behalf of someone else 4- fill up the form about the parcels your are sending to the drop of location, such as number of the packs, total weight, total volume, total value, and brief description and then submit the form 5- you can now add a second drop off location and repeat the previous step for the parcels being dropped off at this second location and so on 6- when you are done with all parcels and drop off locations you need to pick the right size vehicle for your delivery based on the overall size of your parcels 7- click on option and add any specific required option to your delivery if you need signature or ID check and such 8- lastly confirm and pay and wait for your delivery service, you can also track your delivery.
promotions and discounts
You can refer other users or other drivers to SPARK, and get credit which you can use in your next order. You get the credit when your referred friends start using SPARK services, if they are users their first order of ride, food, purchase, or delivery, and if they are driver, after they get approved and accept and served their first ride or delivery request. Also seasonally or for some occasions we provide promotion codes so you can benefit from and save more or your services.
how to become a partner as a restaurant or store
If you like to become a partner as a store or restaurant, we welcome you! Our success is yours and your success is ours. We will help you to grow, connect with more clients, have more sales, and make more revenue, we take care of the delivery services for you, so you can just focus on your own service. Learn more ...
accessibility
People with disability are able to use our application using their cellular phone accessibility options such as . Alternatively you are welcome to use a friend to order S-ride, S-food, S-purchase, or S-delivery for them. Just communicate with your friend, family member, neighbor and ask them to help. Finally you can get in touch with our support department to help.
use TalkBack
use VoiceOver
ride with your Service Dog
ride with Support Devices
ask for drivers Assistance
communication center
On the top right hand of the app main page you see a bubble talk icon, which is for access to communication center. Through the support tickets tab in this section you can address any conflict, problem, or complaint about a user, about a driver, a store, a delivery agent, etc to the SPARK mediation team and get them involved. And through the messages tab you would have access to yourall other messages.
frequently asked questions
drivers
How do I register? Just like any other app it's easy to register with email/phone number and a password, to become a driver you need to fill the application form on this website and attach the requested documents, or do this process using your driver mobile app, just follow the steps, after you submit your application you will be accepted by SPARK team, which you will receive approval notification or they get back to you regarding missing or incomplete documents.
How do log in? Using your phone or email and password you can log in.
How do I retrieve my password? Press forgot my password and follow the steps to reset your password.
How many vehicle can I register? You can register as many vehicles as you would use for ride or delivery services.
How should I specify which vehicle is being used at a given time? You need to select the vehicle you are going to use for the service from the garage section, the icon with the word P on the top right corner of your app.
How do I get paid? Your payments would be processed automatically after 48 hours if the service you provided was complete and there was no problem reported to your stripe or your bank account if you connected them together.
Where is the history and details of my trips? Click on the hamburger menu on top left corner and pick ride history.
What should I do if a passenger left an item in my car? Contact the passenger through the history of the rides, if the issue was not resolved between you and the passenger, then involve SPARK through communication center.
Where can I find my messages? Click on the hamburger menu on top left corner and pick the bubble talk icon which is communication center.
What can I do if the passenger makes a mess in my car? Contact SPARK through communication center.
How can I contact SPARK support? One way is through this website click the chat and start the conversation, another way is through the app hamburger menu, communication center which is marked by a bubble talk icon and make a support ticket, lastly through phone.
What is a scheduled trip? These are the ride requests that are ordered ahead of time for a certain date and time.
How do I cancel a trip? After accepting a trip, you can use cancel button to cancel the trip, but this must be done in serious circumstances and it may cause penalty or your profile suspension. You can also cancel a scheduled trip up to 24 hours before the scheduled time, there is a possibility of ending an ongoing trip if there is a serious problem involved.
What should I do if I can not complete a trip because of a mechanical issue? Ask your passenger to end the trip on their end and provide the reason for that, also contact the SPARK support by creating a ticket in communication center.
What should I do if the parcels in my vehicle get damaged? Contact the SPARK support by creating a ticket in communication center.
What should I do if there is an emotional/physical concern with my passenger? In emergency situation you can call 911 or through the app click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option emergency call. In non emergency situations contact the SPARK support by creating a ticket in communication center.
Didn't you find your answers?
users
How do I register? Just like any other application you can quickly make an account with your email address or phone number, and a password.
How do log in? Using your phone or email and password you can log in.
How do I retrieve my password? Press forgot my password and follow the steps to reset your password.
How do I get a ride? Press the S-ride and follow the steps, insert your starting point address, insert the destination address, pick the size of the car you need, and select the suitable options for your trip, pay for your trip and wait for your ride to arrive.
How do I define different destinations for one ride? You can add more than one destination when you are ordering the ride, after you insert the first destination, the app asks if you want to add another destination, and after this step you can add even more as much as you want.
How can I change or add destination while already on the trip? You click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option and from there, add another destination, or return to previous point.
How can I pay for my ride? You can use your credit card and connect to stripe and make an account.
What is Stripe? Is a service similar to PayPal
How do I schedule a ride? Just like you are taking a ride enter your starting point address, then the destination address, and confirms, then go to ride options and choose schedule a ride and follow the related steps.
Where can I find my messages? Click on the bubble talk icon on the top right corner of the app and select messages.
What can I do if have left something in the driver vehicle? Contact your driver through ride history and arrange something, if that was not successful after all, involve SPARK through creating a ticket in communication center.
How can I report a problem with my ride or delivery after the service? Make a support ticket through communication center.
How can I contact SPARK support? One way is through this website click the chat and start the conversation, another way is through communication center which is marked by a bubble talk icon on top right corner of the main page on mobile app and make a new ticket, lastly through phone.
How do I cancel a trip? You can cancel a trip before we find ride and send it to you with no complication, if your ride arrives and you cancel you should have a good reason for such an action such as "different car" than what you approved, "driver has an abnormal state", or any other legitimate reasons otherwise there will be a cancellation fee involved. For scheduled trip you can cancel 24 hour prior to your trip. If you are already received your ride and the trip is started under serious and dangerous circumstances you can end the trip by providing the reason such as "driver has an abnormal state", or "accident or mechanical problem" or any other legitimate reasons .
How can I order a delivery service? From the main page of the app select S-delivery and follow the steps.
Can I use delivery service for multiple destinations? Yes you can have multiple parcels for each destinations and many destinations.
What should I do if something happened to my bags? If you are using S-ride and carrying some bags with you, you should pick the option "bags with me" from the ride options while ordering the ride, to make sure driver has room in his vehicle for your bags. When your ride arrive communicate with your driver about how and where to put them to be transported safely to your destination, and be proactive to get them in the order that is the best at your destination. You as a passenger are responsible for your belongings. After all if the driver caused the damage although you did all you could, you can contact the SPARK support by creating a ticket in communication center and and report the details, you need to obtain pictures of the damaged items, and have the receipts or evaluation. If you are using S-food, S-Purchase, or S-delivery and your food/shopping/parcels gets damaged by the delivery agent reach out to us through communication center and report the details, have pictures of the damaged items, and have the receipts or evaluation.
What should I do if there is an emotional/physical concern with my passenger? In emergency situation you can call 911 or through the app click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option emergency call. In non emergency situations you can press the "end ride" button at the bottom right of the ride page and choose the proper reason or type your reason and press the submit button.
our app family
SPARK (users app)
iOS:
Android:
SPARK driver (drivers app)
iOS:
Android:
SPARK Shop/Restaurant Admin App
(desktop web application)
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