help

sign up as a user

You can just sign up as a user and start using all the features in the app. Sign up process is quick and easy, only need a few personal information and method of permanent.  After the first time you can always log in and change your account information such as method of payments, or address, contact information.

how to become a driver

If you plan to become a driver for SPARK and provide S-delivery or S-ride services these are the steps you need to take.

1- Create an account at SPARKapps.ca
2- Upload the following documents

  • Driver's licence G or G2 
  • Over 21 years old
  • Driving Record
  • Vehicle Insurance under your name or name must be legible on the pink slip
  • Vehicle Registration under your name or name must be legible
  • Canadian passport, PR card, or work permit
  • Background Check

3- Wait for our approval it may take up to 4 weeks

promotions and discounts

You can refer other users or other drivers and get credit in the form of gift cards, promotion or discount cards. Also seasonally or for some occasion we provide promotion codes so you can benefit from and save more or your services.

how to become a partner as a restaurant or store

If you like to become a partner as a store or restaurant, we welcome you, our success is yours and your success is ours. Sign up at SPARKapps/partners.php we help you to grow, connect with more clients, have more sales, and make more revenue, we take care of the delivery for you.

accessibility

People with disability are able to use our application using their cellular phone accessibility options such as . Alternatively you are welcome to use a friend to order S-ride, S-food, S-purchase, or S-delivery for them. Just communicate with your friend, family member, neighbor and ask them to help. Finally you can get in touch with our support department to help.  

use TalkBack
use VoiceOver
ride with your Service Dog
ride with Support Devices
ask for drivers Assistance 

resolution center

If there is conflict, a problem, or complaint about a rider, about a driver, a store, a delivery agent, etc this is the right place to get the issue resolved get access to SPARK mediation team. 

frequently asked questions

drivers

How do I register? Just like any other app it's easy to register with email/phone number and a password, to become a driver you need to fill the application form on this website and attach the requested documents, or do this process using your driver mobile app, just follow the steps, after you submit your application you will be accepted by SPARK team, which you will receive approval notification or they get back to you regarding missing or incomplete documents.

How do log in? Using your phone or email and password you can log in. 

How do I retrieve my password? forgot my password and follow the steps to reset your password.

How many vehicle can I register? 

How should I specify which vehicle is being used at a given time?

How do I get paid?

Where is the history and details of my trips? Click on the hamburger menu on top left corner and pick ride history. 

What should I do if a passenger left an item in my car? SPARK through resolution center.

Where can I find my messages? Click on the hamburger menu on top left corner and pick messages. 

What can I do if the passenger makes a mess in my car? Contact SPARK through resolution center.

How can I contact SPARK support? One way is through this website click the chat and start the conversation, another way is through the app hamburger menu, select messages, and make a support ticket, lastly through phone.

What is a scheduled trip? These are the ride requests that are ordered ahead of time for a certain date and time.

How do I cancel a trip?

What should I do if I can not complete a trip because of a mechanical issue?

What should I do if the parcels in my vehicle get damaged?

What should I do if there is an emotional/physical concern with my passenger? In emergency situation you can call 911 or through the app click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option emergency call. In non emergency situations you can press the "end ride" button at the bottom right of the ride page and choose the proper reason or type your reason and press the submit button.

Didn't you find your answers?

Who is this questions related to?



users

How do I register? Just like any other application you can quickly make an account with your email address or phone number, and a password.

How do log in? Using your phone or email and password you can log in. 

How do I retrieve my password? Press forgot my password and follow the steps to reset your password.

How do I get a ride? Press the S-ride and follow the steps, insert your starting point address, insert the destination address, pick the size of the car you need, and select the suitable options for your trip, pay for your trip and wait for your ride to arrive.

How do I define different destinations for one ride? You can add more than one destination when you are ordering the ride, after you insert the first destination, the app asks if you want to add another destination, and after this step you can add even more as much as you want.

How can I change or add destination while already on the trip? You click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option and from there, add another destination, or return to previous point.

How can I pay for my ride? You can use your credit card and connect to stripe and make an account.

What is Stripe? Is a service similar to PayPal

How do I schedule a ride? 

Where can I find my messages? Click on the bubble talk icon on the top right corner of the app and select messages.

What can I do if have left something in the driver vehicle? Contact SPARK through resolution center.

How can I report a problem with my ride or delivery after the service? Make a support ticket through message center.

How can I contact SPARK support? One way is through this website click the chat and start the conversation, another way is to pick the bubble talk icon on top right corner of the main page on mobile app and make a new ticket, lastly through phone.

How do I cancel a trip?

How can I order a delivery service? From the main page of the app select S-delivery and follow the steps.

Can I use delivery service for multiple destinations? Yes you can have multiple parcels for each destinations and many destinations.

What should I do if something happened to my bags? First of all you can mention it in your review and rating if you wish, secondly you can report the problem to SPARK through making a ticket, for that pick the bubble talk icon on top right corner of the main page and make a new ticket.

What should I do if there is an emotional/physical concern with my passenger? In emergency situation you can call 911 or through the app click on the arrow on the ride you are in at the bottom of the app page, from the expanded panel select option emergency call. In non emergency situations you can press the "end ride" button at the bottom right of the ride page and choose the proper reason or type your reason and press the submit button.

our app family

SPARK Users App
iOS:
Android:

SPARK Drivers App
iOS:
Android:

SPARK Shop / Restaurant Admin App
Online Desktop Application

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